Help & FAQ

Berricle jewelry should meet or exceed your expectations. However, if you are not happy with your purchase, you can send it back for a refund or exchange without a restocking fee. We offer free shipping & free return within the U.S. Expedited shipping fees are not refundable.

Return Policy

Return or exchange can be made within 30 days of receiving your package. Exchanged orders will have the same discount/promotion as the original order if any. Items must be returned in original brand new condition with the original packaging and free gift if any. All rings must be returned in unused condition with the original tags still attached, not tampered.

For Orders with Promotions.

When you partially return an order that had a discount promotion with minimum order value requirement, the discount on the order will be adjusted according to the total value of remaining item(s).  Your refund amount will reflect adjusted discount.

For Orders with Free Gifts.

 When you return an order, and the remaining amount falls below the minimum threshold, please make sure to include the Berricle gift in your return. Otherwise, the retail value of the gift will be deducted from the refund amount.

Items that have been worn, damaged, and/or altered will not be accepted for return. All returns are subject to inspection. Items that have been worn, damaged, and/or altered will not be accepted. We reserve the right to refuse any such items and return them to you at your expense (return handling & shipping fee starting at $6.99).

Please note that a claim must be filed within 7 days of receiving your order if it is defective, damaged, or incomplete upon arrival. Any lost or not received packages shipped within the U.S. must be reported within 30 days of the date the order was shipped. Delivery related issues for International shipments must be reported within 60 days of the date order was shipped.

For Returns paid via Credit Card: 

If customer's bank declines the Refund transaction, please note that Store Credit will be issued instead.

If the refund authorization is declined by the card issuing bank, the issuer indicates in real time, that the cardholder’s account is not capable of accepting the refund. A refund decline prevents the cardholder’s payment method from being refunded.

Common reasons for declines:

Card account is closedCard account is frozen due to fraudCard account does not support refunds (ex. some prepaid cards)Original Transaction was placed over 60 days ago. All claims require a completed and signed claim form for processing.

 

Return Instructions

For U.S. Customers:

Prepaid return label along with return instructions, will be sent via email for qualifying U.S domestic orders after the delivery. Please search"Your BERRICLE order has delivered!" in your inbox to locate the Delivery Notification email with a link to download PDF format prepaid return label. Free returns only apply to U.S. domestic orders.If you are not able to locate the return label in your email, click the link below to generate a free return label. Please keep the tracking number in case you need to follow up with your return. Click Here To Start Your Free U.S. Return. You may also use other shipping carriers. However, the return shipping fee will not be reimbursed. We strongly advise that you return the items with tracking service and properly insured. 

For International Customers:

International buyers are responsible for return shipping fees. We strongly advise that you return the items with tracking service and properly insured. Original order shipping fees, customs, duties and tariffs are non-refundable.

 

Returns and exchanges address:

BERRICLE LLC

14107 20th Ave #401

Whitestone NY 11357

United States

Return Instructions

For U.S. Customers:

Prepaid return label along with return instructions, will be sent via email for qualifying U.S domestic orders after the delivery. Please search "Your BERRICLE order has delivered!" in your inbox or spam folder to locate the Delivery Notification email with a link to download PDF format prepaid return label. Free returns only apply to U.S. domestic orders.If you are not able to locate the return label in your email, click the link below to generate a free return label. Please keep the tracking number in case you need to follow up with your return. Click Here To Start Your Free U.S. Return. You may also use other shipping carriers. However, the return shipping fee will not be reimbursed. We strongly advise that you return the items with tracking service and properly insured. 

For International Customers:

International buyers are responsible for return shipping fees. We strongly advise that you return the items with tracking service and properly insured. Original order shipping fees, customs, duties and tariffs are non-refundable.

 

Returns and exchanges address:

BERRICLE LLC

14107 20th Ave #401

Whitestone NY 11357

United States

Exchange Instructions

If your order was delivered within the last 30 days and the items are in brand new unused condition, you can return it to us with a completed Return / Exchange form. This form can be found on the back of your packing slip. If you do not have your packing slip, please include a note with your name, order number, items you are sending back, and items to be exchanged with.

When exchanging for an item with a higher price, you will receive a PayPal invoice via email, and you can pay the balance using your PayPal or credit/debit card. (PayPal account is not required to pay the invoice) Your exchange will then be processed and shipped once the balance is paid.

For U.S. Customers:

Prepaid return label along with return instructions, will be sent via email for qualifying U.S domestic orders after the delivery. Please search"Your BERRICLE order has delivered!"in your inbox or spam folder to locate the Delivery Notification email with a link to download PDF format prepaid return label. Free returns only apply to U.S. domestic orders.If you are not able to locate the return label in your email, click the link below to generate a free return label. Please keep the tracking number in case you need to follow up with your return. Click Here To Start Your Free U.S. Return. You may also use other shipping carriers. However, the return shipping fee will not be reimbursed. We strongly advise that you return the items with tracking service and properly insured. 

For International Customers:

International buyers are responsible for return shipping fees. We strongly advise that you return the items with tracking service and properly insured. Original order shipping fees, customs, duties and tariffs are non-refundable.

 

Returns and exchanges address:

BERRICLE LLC

14107 20th Ave #401

Whitestone NY 11357

United States

Returns and exchanges are processed in the order in which they are received. Once we receive your package, it may take 2-7 business days to process. You will receive a shipping confirmation email once your exchange item is shipped out.

If it has been more than 7 days since your return/exchange package was delivered to us, please contact us with your return tracking number so we can look into your return/exchange.

Yes, we offer 90 Days Limited Warranty.

Berricle warrants all products against defects in materials and workmanship under ordinary consumer use for a period of 90 days from the date of original purchase. During these warranty periods, if a defect arises in the product, and you follow the instructions to return the product, Berricle will, at its option, to the extent permitted by law, either (i) repair, (ii) replace with the same or similar product in new or similar condition, or (iii) issue a store credit or refund for the purchase price of the product.

Berricle shall have no obligation to repair, replace, or refund until the defective product is returned to Berricle. A replacement product assumes the remaining warranty of the original product. When a refund or a store credit is given, the returned product becomes Berricle's property.

The warranty does not entitle you to replacements or refunds for lost or stolen items. General wear and tear, misuse, accidental damage, tarnishing or scratches are not covered under the warranty.

For detailed instructions on how to obtain warranty service for your Berricle product, please contact Berricle customer care.

We can be reached at 888-925-7569 or via chat  Mon - Sat, between 9 am - 5 pm EST. You can also email us anytime at contact@berricle.com.

If a tag was removed from an unworn item and you would like to return it, please contact us at 1-888-925-7569. Our office hours are Monday through Saturday from 9 AM - 5 PM EST.

Attention: Please note that all return/exchange items must be in brand new condition with the original packaging. Items that have been worn, damaged, and/or altered will not be refunded or exchanged. We reserve the right to refuse any such items and return them to you at your expense ($6.99 return handling & shipping fee).

If you receive the damaged or defective item(s), please email to contact@berricle.com with images of the item/package or call us at 1-888-925-7569 before returning back to us. If the item is found to be damaged during the transit, please save all packaging for insurance purpose. Our office hours are Monday through Saturday from 9 AM - 5 PM EST.

We would like our customers to be happy with their purchase. If you are not 100% happy with your purchase, you can return them for exchange or refund within 30days even if it's a sale item.