Help & FAQ

Berricle is a NYC, USA based company founded in 2011. We aspire to create fine jewelry pieces that bring happiness and brilliance to all of our customers. We are committed to Total Customer Satisfaction. We believe in long-term, trusting relationships with our customers. Please contact us if you have any questions or concerns. Our friendly customer service team will try their best to help.

Shipping

Holiday Shipping Deadlines

To receive your gifts by December 24, place your orders by:
-Free standard shipping: Saturday December 17 by 12pm EST.
-$8.99 Expedited Shipping: Monday December 19 by 2pm EST
-$26.99 Express Shipping: Thursday December 22 by 2pm EST.

Valid for U.S. DOMESTIC orders only.

How long will it take to ship my order?

Domestic orders are generally shipped from our New York warehouse on the same day, or within 1 Business day.

International orders take 1 to 2 Business days to ship. (weekends and holidays not included)

What are the shipping options?

Domestic Shipping

We offer free standard shipping on all U.S orders - no minimum purchase required!

The estimated delivery times and fees can be reviewed during the checkout process. The estimated delivery time excludes weekends and holidays.

Shipping fees are non- refundable. If an order with expedited or express shipping service arrives past our estimated delivery time due to a shipping carrier delay or if a package is lost, a shipping fee refund will then be available upon request. Shipping fees are not refundable if the delays are caused by invalid addresses entered by customers.

For lost pakcage, you MUST contact us within 14 days. Claim process may take up to 7 business days and you must submit a signed claim form.

International Shipping 

Countries and their shipping fees and delivery time can be reviewed during the checkout process.

International buyers are fully responsible for any additional fees imposed by customs, including tariffs and duties. Carrier delivery time may vary depending on the destination country. Sometimes it may take longer than normal delivery time due to reasons out of our control (such as the package being held at customs for inspection).

Shipping fees are non- refundable. For lost pakcage, you MUST wait 35 business days before you can file a claim. Claim process may take up to 7 business days and you must submit a signed claim form.

Important note:

** Shipping fees will be higher for some large items based on the quantity. Actual shipping fee will be calculated during the checkout.

*** In accordance with HMRC VAT regulations, VAT for UK buyers will be collected during the checkout process starting on Jan 1, 2021.

Do you ship to P.O. box addresses?

Yes, we ship to P.O. box addresses.

Do you ship to APO/FPO military addresses?

Yes, we ship to APO/FPO addresses.

Am I responsible for custom fees, including tariffs and duties?

International buyers are fully responsible for any additional fees imposed by customs, including tariffs and duties.

My tracking information shows "Delivered" but I did not receive it. What should I do?

Please check with your family members or other residents who might have access to your mailbox.

If your package is still not located, you can contact the shipping carrier with your tracking number for detailed delivery information.

Find your local postal office and contact number here: USPS Location

Contact Fedex Customer service: 1 (800) 463-3339

Contact UPS Customer service: 1 (800) 742-5877

If you need further assistance, please email to contact@berricle.com with your order number. Please contact us within 14 days to file a claim for any lost packages. Claim process may take up to 7 business days and you must submit a signed claim form.

Returns & Exchanges

Extended Holiday Return & Exchange Policy

All items purchassed between Nov 1 and Dec 31 2022, can be returned until Jan 31 2023.

What is your return or exchange policy? How do I return my order?

Berricle jewelry should meet or exceed your expectations. However, if you are not happy with your purchase, you can send it back for a refund or exchange without a restocking fee. We offer free shipping & free return within the U.S. Expedited shipping fees are not refundable.

Return Policy

Return or exchange can be made within 30 days of receiving your package. Exchanged orders will have the same discount/promotion as the original order if any. Items must be returned in original brand new condition with the original packaging and free gift if any. All rings must be returned in unused condition with the original tags still attached, not tampered.

For Orders with Promotions.

When you partially return an order that had a discount promotion with minimum order value requirement, the discount on the order will be adjusted according to the total value of remaining item(s).  Your refund amount will reflect adjusted discount.

For Orders with Free Gifts.

 When you return an order, and the remaining amount falls below the minimum threshold, please make sure to include the Berricle gift in your return. Otherwise, the retail value of the gift will be deducted from the refund amount.

Items that have been worn, damaged, and/or altered will not be accepted for return. All returns are subject to inspection. Items that have been worn, damaged, and/or altered will not be accepted. We reserve the right to refuse any such items and return them to you at your expense (return handling & shipping fee starting at $6.99).

Please note that a claim must be filed within 7 days of receiving your order if it is defective, damaged, or incomplete upon arrival. Any lost or not received packages shipped within the U.S. must be reported within 30 days of the date the order was shipped. Delivery related issues for International shipments must be reported within 60 days of the date order was shipped.

For Returns paid via Credit Card: 

If customer's bank declines the Refund transaction, please note that Store Credit will be issued instead.

If the refund authorization is declined by the card issuing bank, the issuer indicates in real time, that the cardholder’s account is not capable of accepting the refund. A refund decline prevents the cardholder’s payment method from being refunded.

Common reasons for declines:

Card account is closedCard account is frozen due to fraudCard account does not support refunds (ex. some prepaid cards)Original Transaction was placed over 60 days ago.

 

Return Instructions

For U.S. Customers:

Prepaid return label along with return instructions, will be sent via email for qualifying U.S domestic orders after the delivery. Please search"Your BERRICLE order has delivered!" in your inbox to locate the Delivery Notification email with a link to download PDF format prepaid return label. Free returns only apply to U.S. domestic orders.If you are not able to locate the return label in your email, click the link below to generate a free return label. Please keep the tracking number in case you need to follow up with your return. Click Here To Start Your Free U.S. Return. You may also use other shipping carriers. However, the return shipping fee will not be reimbursed. We strongly advise that you return the items with tracking service and properly insured. 

For International Customers:

International buyers are responsible for return shipping fees. We strongly advise that you return the items with tracking service and properly insured. Original order shipping fees, customs, duties and tariffs are non-refundable.

 

Returns and exchanges address:

BERRICLE LLC

14107 20th Ave #401

Whitestone NY 11357

United States

How do I request an exchange?

If your order was delivered within the last 30 days and the items are in brand new unused condition, you can return it to us with a completed Return/Exchange form. This form can be found on the back of your packing slip. If you do not have your packing slip, please include in your return package a note with your name, order number, items you are sending back, and items to be exchanged with.Extended 60-day return & exchange policy applies to orders placed between Nov 15th and Dec 31st.

When exchanging for an item with a higher price, please indicate if you would like to use the original credit/debit card or a different payment method. If you choose to use PayPal, please specify on the return note. We will send you a PayPal invoice when the exchange is processed. To pay the difference with a different card, please provide us with the best number to reach you to verify your card information.

When will I get my refund/exchange?

Returns and exchanges are processed in the order in which they are received. Once we receive your package, it may take 2-7 business days to process. You will receive a shipping confirmation email once your exchange item is shipped out.

If it has been more than 7 days since your return/exchange package was delivered to us, please contact us with your return tracking number so we can look into your return/exchange.

Do you offer product warranty?

Yes, we offer 90 Days Limited Warranty.

Berricle warrants all products against defects in materials and workmanship under ordinary consumer use for a period of 90 days from the date of original purchase. During these warranty periods, if a defect arises in the product, and you follow the instructions to return the product, Berricle will, at its option, to the extent permitted by law, either (i) repair, (ii) replace with the same or similar product in new or similar condition, or (iii) issue a store credit or refund for the purchase price of the product.

Berricle shall have no obligation to repair, replace, or refund until the defective product is returned to Berricle. A replacement product assumes the remaining warranty of the original product. When a refund or a store credit is given, the returned product becomes Berricle's property.

The warranty does not entitle you to replacements or refunds for lost or stolen items. General wear and tear, misuse, accidental damage, tarnishing or scratches are not covered under the warranty.

For detailed instructions on how to obtain warranty service for your Berricle product, please contact Berricle customer care.

We can be reached at 888-925-7569 or via chat  Mon - Sat, between 9 am - 5 pm EST. You can also email us anytime at contact@berricle.com.

I removed the tag from an item I would like to return. What should I do?

If a tag was removed from an unworn item and you would like to return it, please contact us at 1-888-925-7569. Our office hours are Monday through Saturday from 9 AM - 5 PM EST.

Attention: Please note that all return/exchange items must be in brand new condition with the original packaging. Items that have been worn, damaged, and/or altered will not be refunded or exchanged. We reserve the right to refuse any such items and return them to you at your expense ($6.99 return handling & shipping fee).

What do I do if I received damaged or defective items?

If you receive the damaged or defective item(s), please email to contact@berricle.com with images of the item/package or call us at 1-888-925-7569 before returning back to us. If the item is found to be damaged during the transit, please save all packaging for insurance purpose. Our office hours are Monday through Saturday from 9 AM - 5 PM EST.

Are sale items final sale or can I return them?

We would like our customers to be happy with their purchase. If you are not 100% happy with your purchase, you can return them for exchange or refund within 30days even if it's a sale item.

Order & Payment

Can I cancel my order?

We will try our best to cancle any unshipped orders by request.

Between 9:30 AM & 5:00 PM (EST) , Mon - Sat, please call us at 1-888-925-7569 or contact us via chat immediately with your order number.

At any other time, you can conveniently reply to your order confirmation email or send direct email to contact@berricle.com with a message stating that you would like to cancel the order. We will reply as soon as possible.

We are unable to cancel any shipped orders. We recommend you do a return for refund with our prepaid return label(only available within the U.S.).

How do I pay for my order?

We accept all major credit and debit cards including Visa, MasterCard, American Express, and Discover. We also accept Amazon Pay & PayPal.

We DO NOT accept money orders, checks, or cash.

How can I check the status of my order?

You will be notified of your order status via email. You can also check the status of your order under "My Account" on our website if you placed an order with your account.

If you placed an order as a guest without creating an account, you will not be able to view the order status on our website. You should have received an order confirmation email after placing the order. Shipping notification emails will be sent out when the shipment is created. If you do not receive a second email with shipping information after 2 business days, please contact us for further assistance.

Is it safe to use my credit card on your website?

Yes! Your personal online safety is extremely important to us. When you make a purchase on our website, your card information is protected by one of the most widely used and trusted security systems on the Internet. Exchange of sensitive personal information is encrypted with a 256-bit SSL certificate. Card information is not stored on our site for security purposes. Our website is regularly scanned and tested for malware/viruses.

Can I use multiple payment methods to pay for a single order?

Yes. Please call us at 1-888-925-7569 anytime between 9:00 AM to 5:00 PM EST from Monday to Saturday to place your order with more than one payment method.

Why is my payment being declined?

When your payment is declined, you will receive an error message with a reason for the declined transaction.

If the error message mentions "please enter a valid billing address and card verification number," your transaction was declined due to an incorrect billing address or card security code. You can try again with the correct information.

If the error message mentions "declined by card issuing bank," the transaction was declined by your issuing bank. You will need to call the bank at the number printed on the back of your card for more information.

When your payment is declined, you may see a pending transaction on your account, which should disappear within 3-5 business days, depending on your bank. Most cards will show reversals in negative value after the decline. You will not be charged with a pending transaction from a declined checkout attempt.

 

When billing & shipping addresses are different, please uncheck the box next to "My billing and shipping address are the same". 

How do I apply promo code?

One valid coupon code can be entered at the box below "PROMOTION CODE " on Chekout page.  Promo Code is only valid for Full-priced items, "Weekly Deals" or "Clearance" items are not eligible for any additional discounts. Promo Codes cannot be combined, redeemed for cash or applied to taxes or shipping. Coupon code can't be applied to prior purchases. Additional restrictions may apply, more information is available in "Details" part of promotion banner. 

All promotion offers are subject to change, alteration, or termination by BERRICLE in its sole discretion at any time.

 

Berricle Promo Codes:

Some promotions have minimum order value. (Ex: 20% off for Regular priced items, and 30% for purchases over $100) When you partially return an order that had a discount promotion with minimum order value requirement, the discount on the order will be adjusted according to the total value of remaining item(s).  Your refund amount will reflect adjusted discount.

 

Berricle Free Gifts: 

Occasionally, Berricle offers Free Gifts for purchases over a certain amount. (Ex: Free Gift for orders over $75) When you partially return an order, and the amount falls below the minimum threshold, please make sure to include the Berricle gift in your return. Otherwise, the retail value of the gift will be deducted from the refund amount.

Can I use more than 1 promo code on an order?

Only 1 promo code can be used per order.

How do I apply promo code that I forgot to use during checkout?

If you forgot to apply a coupon/promotion code to your order, you can simply reply to your order confirmation email with the coupon code and a brief message. We will make the price adjustment to your order before it is shipped, and you will receive an email confirming your refund for overpayment.

Can I use a promo code on sale items?

​Sale items are already discounted. Promo code cannot be used on sale items.

Can I use Amazon Pay?

We offer Amazon Pay, a service that allows you to use existing Amazon.com credential along with saved payment cards & shipping addresses. 

Amazon Pay system currently does not allow Amazon Gift Card to be used as payment source on third-party sites. For more information, please visite official Amazon Pay help page below. 

https://pay.amazon.com/us/help

How do I check Amazon Pay transaction status?

Please visit the link below to check on all transactions made with Amazon Pay.

https://pay.amazon.com/

Product

Can I order a custom design or size?

​We currently do not offer customization and resize service.

Can I resize my Berricle Ring?

We do not recommend resizing our rings because it might ruin the plating and loosen the stones during the process. However, if you need to resize the ring, please make sure to work with areputablejeweler and ask about their quality assurance policy. Please note that once an item has been altered it will void our return or warranty policy. 

What materials are your items made of?

Most of our jewelry is made with925 sterling silverwith rhodium plated. We also carry some items that are made with base metal. For detail, please check product description on product detail page. 

​Do your rings contain nickel?

​Most of our rings are nickel free. For details of a particular item, please check product description on the product detail page.​To shopall nickel free rings, click here.

Are your ring's sizes true to size?

Our rings tend to run true to size. For style with a thicker band, and we would suggest going up half or full size for comfort. Please see our blog post "Why do Same Size Rings Fit Differently?" for more detail.