Frequently Asked Questions

Shipping

• How much is shipping fees to U.S domestics?

  

  * U.S domestics include Alaska, Hawaii and U.S protectorates (American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the U.S Virgin Islands)

  ** Carrier delivery time may take longer than normal time if destination is APO/FPO address.

  *** To be eligible for free priority shipping, order has to be over $100 after discount if any, and shipped to a single USA postal address.

  U.S.A Domestics *	US Postal Service First Class Mail	US Postal Service Priority Mail	US Postal Service Express Mail
  Shipping Fees	FREE (no minimum order)	FREE (order over $100) $5.99 (order under $100)	$19.99
  Carrier Delivery Time **	4-8 business days	2-4 business days	1-2 business days
  Our Handling Time	1-2 business days for in-stock item 4-7 business days for made-to-order item	1-2 business days for in-stock item 4-7 business days for made-to-order item	1-2 business days for in-stock item 4-7 business days for made-to-order item

• How much is shipping fees to international countries?

  

  Important note: international buyers are fully responsible for any additional fees imposed by customs, including any tariffs and duties.

  Carrier delivery time may vary on destination country. Sometimes it may take longer than normal delivery time due to unfortunate reasons (such as package is held at custom/duty for inspection). You MUST wait 35 business days before you can claim for lost package. Estimated delivery time is ...

  • USPS First Class Mail International may take 12-20 business days
  • USPS Priority Mail International may take 9-12 business days
  • USPS Express Mail International may take 4-9 business days

  International Countries	US Postal Service First Class Mail	US Postal Service Priority Mail	US Postal Service Express Mail
  Australia	$12.99	$24.99	$46.99
  Austria	$12.99	$24.99	$46.99
  Azerbaijan	$12.99	$24.99	$46.99
  Bahamas	$12.99	$24.99	$46.99
  Belgium	$12.99	$24.99	$46.99
  Bermuda	$12.99	$24.99	$46.99
  Canada	$8.99	$20.99	$36.99
  Costa Rica	$12.99	$24.99	$46.99
  Cyprus	$12.99	$24.99	$46.99
  Denmark	$12.99	$24.99	$46.99
  Finland	$12.99	$24.99	$46.99
  France	$12.99	$24.99	$46.99
  Germany	$12.99	$24.99	$46.99
  Greenland	$12.99	$24.99	$46.99
  Hong Kong	$12.99	$24.99	$46.99
  Hungary	$12.99	$24.99	$46.99
  Iceland	$12.99	$24.99	$46.99
  Ireland	$12.99	$24.99	$46.99
  Japan	$12.99	$24.99	$46.99
  Latvia	$12.99	$24.99	$46.99
  Luxembourg	$12.99	$24.99	$46.99
  Macau	$12.99	$24.99	$46.99
  Malta	$12.99	$24.99	$46.99
  Mexico	$12.99	$24.99	$46.99
  Netherlands	$12.99	$24.99	$46.99
  New Zealand	$12.99	$24.99	$46.99
  Norway	$12.99	$24.99	$46.99
  Portugal	$12.99	$24.99	$46.99
  Russia	$12.99	$24.99	not available
  Singapore	$12.99	$24.99	$46.99
  South Korea	$12.99	$24.99	$46.99
  Spain	$12.99	$24.99	$46.99
  Sweden	$12.99	$24.99	$46.99
  Switzerland	$12.99	$24.99	$46.99
  Taiwan	$12.99	$24.99	$46.99
  Turkey	$12.99	$24.99	$46.99
  Ukraine	$12.99	$24.99	not available
  United Kingdom	$12.99	$24.99	$46.99

• Can I ship to P.O. box address?

  Yes, we ship to P.O. box address via USPS First Class Mail or Priority Mail. USPS Express Mail is NOT available because it requires your signature.

• Can I ship to APO/FPO address?

  Yes, we ship to APO/FPO via USPS First Class Mail or Priority Mail. USPS Express Mail is NOT available because it requires your signature.

• When will my order ship?

  Your order will ship from our warehouse within 1-2 business days for all in-stock items and 4-7 business days for all pre-order items. Please check stock availability on product page. To avoid online credit card fraudulent, we require billing address you provided to us MUST match with address your card issuing bank has on file. If we can't verify your shipping address or your billing address don't match with address your card issuing bank has on file, then your order may be delayed.

• How do I track my order?

  If you are a registered user, you can track order status from "My Account" page. If you are not a registered user, contact us for your order status. After your order is shipped, you will receive shipment confirmation email which contains shipping carrier tracking number.

Return and Exchange

• What is your return policy?

  

  Berricle jewelry should meet or exceed your expectations. However, if you are not completely satisfied or happy with your purchase, we guarantee to either exchange your purchase or provide you with a full refund (excluding shipping fee if any) within a 30 days of purchase. You will be responsible for return shipping fee. We inspect all items before they are shipped. Slight irregularities and variations in silversmith work and in natural stone colors are characteristic of the uniqueness and individual hand craftsmanship of the jewelry and should not be considered as defective.

  Item that has been worn, damaged and/or altered will not be refunded nor exchanged. Restocking fee may apply to those items which don't meet return policy.

  Return Policy

  • Berricle keep return policy simple. We only require item to be in original condition along with packaging and tag MUST be attached.
  • Return within 30 days of purchase date. No question asked.

  Please note a claim has to be filed within 7 days of receiving if your order is damaged or incomplete upon arrival. Non-received claim has to be filed within 30 days of the date your order was shipped.

• Can I return a ring if it doesn't fit me?

  Yes, you can return a ring if it doesn't fit you. No worry, we do understand. When you receive a ring, DO NOT remove a tag immediately. Please try it out until you are 100% happy with size, color and comfort. If a tag is removed, you can no loner return it.

Order and Payment

• How do I pay for my order?

  We accept major credit / debit cards (Visa, Master, American Express, Discover). We also accept PayPal and Google Wallet.

• Can I pay with money order or check or cash?

  We are sorry that we don't accept money order or check or cash. We apologize for any inconvenience that may cause you.

• Why is my card charged more than one time for one order?

  While it may appear that you've been charged more than one time for an order, the pending charges you noticed on your card are actually a pre-authorization hold, not an actual charge. A pre-authorization is a temporary hold to verify that funds are available when you place an order. Pre-authorization will occur every time you submit order.

  For example,
  If you enter wrong billing address at checkout, pre-authorization occurs on your card and we will decline transaction because we require billing address MUST match with address on your card issuing bank has on file. If you enter correct billing address on second attempt, 2nd pre-authorization occurs on your card and this time we will approve transaction. In result, you will see 2 pre-authorized amounts on your card. ONLY approved transaction will result in a charge. Declined transaction will NOT result in a charge.

  Pre-authorization can remain in your card account for 2 to 7 days, depending on your card issuing bank. After 2 to 7 days, pre-authorization hold will be removed automatically by your bank. You may wish to contact your bank to confirm the authorization and to check on its status.

• Why is my credit card charged for an order that is cancelled or declined?

  If your order has been cancelled or declined, the pending amount that you've noticed is ONLY a pre-authorization hold, not an actual charge. A pre-authorization is a temporary hold to verify that funds are available when you place an order. Because your order has been cancelled or declined, the pre-authorization will not result in a charge. Pre-authorization can remain in your card account for 2 to 7 days, depending on your card issuing bank. After 2 to 7 days, pre-authorization hold will be removed automatically by your bank. You may wish to contact your bank to confirm the authorization and to check on its status.

• Do I have to pay sales tax?

  If order is shipped to New York state, you must pay 8.875% sales tax on your order. If order is shipped outside of New York state, there will be no sales tax.

• Is it safe to use my credit card on your website?

  Yes! We understand that the safety of your personal information is extremely important to you. When you make a purchase online from us, your card information is protected by one of the most widely used and trusted security systems on the internet. Card transaction is encrypted with 128-bit SSL certificate and our website is scanned and tested daily for malware/virus.