Shipping

1. Q: How much is shipping fee?

   A: See the following chart for details.
   
   

   U.S. Domestics*	Shipping Fee	Our Processing Time**	Carrier Delivery Time	Total Time
   USPS First Class Mail	FREE	1-2 business days	4-8 business days	5-9 business days
   USPS Priority Mail	$5.99	1-2 business days	2-4 business days	3-5 business days
   USPS Express Mail	$24.99	1-2 business days	1-2 business days	2-3 business days
   INTERNATIONAL*** - Canada	Shipping Fee	Our Processing Time**	Carrier Delivery Time	Total Time
   USPS First Class Mail International	$5.99	1-2 business days	11-20 business days	12-21 business days
   USPS Priority Mail International	$13.99	1-2 business days	6-11 business days	7-12 business days
   USPS Express Mail International	$29.99	1-2 business days	3-6 business days	4-7 business days
   INTERNATIONAL*** - Others	Shipping Fee	Our Processing Time**	Carrier Delivery Time	Total Time
   USPS First Class Mail International	$7.99	1-2 business days	12-21 business days	13-22 business days
   USPS Priority Mail International	$17.99	1-2 business days	9-12 business days	10-13 business days
   USPS Express Mail International	$39.99	1-2 business days	5-9 business days	6-10 business days

   
   
   *U.S. Domestics: include Alaska, Hawaii and US Protectorates - American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)

   **Our Processing Time: 99% of our orders are processed and shipped within 1 day.

   ***International: includes Australia, Austria, Belgium, Canada, Cyprus, Denmark, England, France, Germany, Greece, Hong Kong, Italy, Japan, Malta, Netherlands, New Zealand, Norway, Portugal, Ireland, Russia, Spain, Sweden, Switzerland, Turkey, UK.

   ***International buyers are fully responsible for any additional fees imposed by customs, including any tariffs and duties. Normally USPS First Class Mail International takes from 12 to 21 business days. However, sometimes it may take longer than normal delivery time due to unfortunate reasons (such as package is held at custom/duty for inspection). You MUST wait 35 business days before you can claim for lost package.

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2. Q: Can I ship to APO/FPO?

   A: Yes, we ship to APO/FPO via USPS First Class Mail or Priority Mail. USPS Express Mail is NOT available to APO/FPO because it requires your signature.

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3. Q: Can I ship to P.O. Box?

   A: Yes, we ship to P.O. Box address. USPS Express Mail is not available to P.O. Box because it requires your signature.

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4. Q: When will my order ship?

   A: Your order will ship from our warehouse within 1-2 business days. However, if we can't verify your shipping address or your billing address don't match with address your card issuing bank has on file, then your order may be delayed. To avoid online credit card fraudulent, we require billing address MUST match with address your card issuing bank has on file.

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Order & Payment

1. Q: How do I track my order?

   A: If you are a registered user, you can track order status from "My Account" page. If you are not a registered user, contact us for your order status. After your order is shipped, you will receive shipment confirmation email which contains shipping carrier tracking number.

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2. Q: How do I pay for my order?

   A: We accept major credit / debit cards (visa, master, american express, discover). We also accept PayPal and Google Checkout.

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3. Q: Can I pay with "Google Checkout"?

   A: Yes, you can.

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4. Q: Can I pay with "PayPal"?

   A: Yes, you can.

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5. Q: Can I pay with "Amazon Checkout"?

   A: Amazon checkout is NOT available now. It may be available in near future. We are working on integration with Amazon system. We sincerely apologize for inconvenience.

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6. Q: Can I pay with "Money Order or Check"?

   A: No, you can't. We apologize for any inconvenience that may cause you.

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7. Q: Why is my card charged more than one time for one order?

   A: While it may appear that you've been charged more than one time for an order, the pending charges you noticed on your card are actually a pre-authorization hold, not an actual charge. A pre-authorization is a temporary hold to verify that funds are available when you place an order. Pre-authorization will occur every time you submit order.
   
   For example,
   If you enter wrong billing address at checkout, pre-authorization occurs on your card and we will decline transaction because we require billing address MUST match with address on your card issuing bank has on file. If you enter correct billing address on second attempt, 2nd pre-authorization occurs on your card and this time we will approve transaction. In result, you will see 2 pre-authorized amounts on your card. ONLY approved transaction will result in a charge. Declined transaction will NOT result in a charge.
   
   Pre-authorization can remain in your card account for 2 to 7 days, depending on your card issuing bank. After 2 to 7 days, pre-authorization hold will be removed automatically by your bank. You may wish to contact your bank to confirm the authorization and to check on its status.

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8. Q: Why is my credit card charged for an order that is cancelled or declined?

   A: If your order has been cancelled or declined, the pending amount that you've noticed is ONLY a pre-authorization hold, not an actual charge. A pre-authorization is a temporary hold to verify that funds are available when you place an order. Because your order has been cancelled or declined, the pre-authorization will not result in a charge. Pre-authorization can remain in your card account for 2 to 7 days, depending on your card issuing bank. After 2 to 7 days, pre-authorization hold will be removed automatically by your bank. You may wish to contact your bank to confirm the authorization and to check on its status.

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9. Q: Do I have to pay sales tax?

   A: If order is shipped to New York state, you must pay 8.875% sales tax on your order. If order is shipped outside of New York state, there will be no sales tax.

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10. Q: Is it safe to use my credit card on your website?

    A: Yes! We understand that the safety of your personal information is extremely important to you. When you make a purchase online from us, your card information is protected by one of the most widely used and trusted security systems on the internet. Card transaction is encrypted with 128-bit SSL certificate and our website is scanned and tested daily by McAfee company.

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Return & Exchange

1. Q: What is your return policy?

   A: Our jewelry should meet or exceed your expectations. However, if you are not completely satisfied or happy with your purchase, we guarantee to either exchange your purchase or provide you with a full refund (excluding shipping fee if any) within a 30-day of purchase. You will be responsible for all shipping charges of the returning merchandise. International buyers will be responsible for all shipping fees, both ways, associated with exchange. Restocking fee may apply under certain condition.
   
   Item(s) that have been worn, damaged and/or altered will not be refunded nor exchanged. We are confident that upon receipt of your order you will love our unique jewelry. We inspect all items for damages and quality before they are shipped. Slight irregularities and variations in silversmith work and in natural stone colors are characteristic of the uniqueness and individual hand craftsmanship of the jewelry and should not be considered as defective.

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2. Q: How do I return or exchange my order?

   A: If you are not 100% satisfied with your purchase, you can return it for a full refund (excluding shipping fee if any) within 30 days. Returning item(s) MUST be in original condition. Item(s) that have been worn, damaged and/or altered will not be refunded nor exchanged. Please read the return instructions on the back of packling slip for details.
   
   Return Instructions
   * If item is defective or damaged, please call us at 1-888-925-7569 for Return Authorization. If item is in original condition, it is not necessary to call us.
   * Item must be returned in original condition and packaging. Repack the jewelry securely inside its jewelry box. Place the jewelry box in original padded shipping box or your own padded box. Item damaged during return shipping due to poor packing will not be accepted. Be sure to return the whole pair of earrings or whole matching ring set for refund/exchange. Restocking fee may apply under certain condition.
   * Fill out the return form on original packing slip and return it with items. If you do not have the original packing slip, please make sure to write your name, phone number, order information and if you prefer an exchange or refund for your return on a piece of paper. Return will be significantly delayed without accurate information.
   * To avoid unexpected shipping loss, please return with a tracking number and insure the merchandise properly. We are not responsible for package that has not been received by us and tracking information cannot be provided.

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